Terms & Conditions
Please read these Terms carefully before using our website or scheduling any garage door service. By engaging with us, you agree to be bound by these Terms.
Table of Contents
- Acceptance of Terms
- Company Information
- Services Offered
- Estimates & Pricing
- Scheduling & Appointments
- Cancellation & Rescheduling
- Payment Terms
- Warranty & Guarantee
- Limitation of Liability
- Property Access & Safety
- Website Use
- Google Ads & Advertising
- Intellectual Property
- SMS & Communications Consent
- Disclaimer of Warranties
- Indemnification
- Governing Law & Disputes
- Privacy Policy
- Third-Party Links
- Changes to These Terms
- Contact Us
Acceptance of Terms
These Terms and Conditions (“Terms,” “Agreement”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and MidAtlantic Handyman Services MD, LLC doing business as DC Garage Door (“DC Garage Door,” “Company,” “we,” “us,” or “our”).
By accessing or using our website at dcgaragedoorsrv.com, submitting a service request, scheduling an appointment, calling our office, clicking on our advertisements, or engaging any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all policies incorporated by reference herein, including our Privacy Policy.
You must be at least 18 years of age and have the legal authority to enter into binding contracts in order to use our services or agree to these Terms. If you are acting on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.
Company Information
These Terms are entered into with:
DBA (Trade Name): DC Garage Door
Principal Address: 11202 Healy Street, Silver Spring, MD
Service Area: Washington DC, Maryland (Montgomery County, Prince George’s County, Howard County, Carroll County), and Northern Virginia
Phone: (202) 455-4288 — Available 24/7 for Emergency Services
Email: office@dcgaragedoorsrv.com
Website: dcgaragedoorsrv.com
DC Garage Door is a licensed, insured, and family-owned garage door service company serving the Washington DC metropolitan area with over ten years of experience in garage door repair, installation, and maintenance.
Services Offered
DC Garage Door provides the following professional garage door services to residential and commercial customers in Washington DC, Maryland, and Virginia:
Residential Services
- Garage door installation (aluminum, steel, wood, and composite doors)
- Garage door repair — broken springs, cables, rollers, panels, and tracks
- Garage door opener installation and repair (LiftMaster, Chamberlain, Craftsman, and more)
- Garage door spring replacement (torsion and extension springs)
- Emergency garage door repair — available 24/7, 365 days a year
- Garage door tune-up and preventive maintenance
- Off-track garage door repair
- Garage door panel replacement
- Remote and keypad programming
- Safety sensor alignment and replacement
Commercial Services
- Commercial garage door installation and repair
- Overhead door repair for warehouses, retail, and office properties
- Commercial garage door opener systems
- Sectional and roll-up door installation
All services are performed by trained, experienced technicians. DC Garage Door is an authorized dealer and service provider for brands including Clopay®, Amarr, Wayne Dalton, LiftMaster, Chamberlain, and Sears Craftsman.
Estimates, Quotes & Pricing
Free Estimates
DC Garage Door offers free estimates for garage door installation and repair services. Estimates are based on information available at the time of the quote — including the nature of the issue described, the type of door, and the scope of work anticipated. Estimates are not binding quotes.
Final Pricing
Final pricing is determined after an on-site inspection by our technician and may differ from any preliminary estimate if:
- The actual scope of work is different from what was initially described;
- Additional parts, materials, or labor are required upon inspection;
- Access to the property or garage door presents unforeseen complications;
- Custom or non-standard parts are required; or
- The work involves emergency or after-hours service charges.
Upfront Pricing Commitment
Our technicians provide a written or verbal confirmed price before any work begins. By authorizing us to proceed, you agree to pay the confirmed price upon completion of the service.
Emergency & After-Hours Service
Emergency and after-hours service requests (evenings, weekends, and holidays) may be subject to additional service call charges, which will be disclosed to you before work begins.
Parts & Materials
Parts and materials used are subject to availability. Where a specific brand or part number is requested, pricing may vary. DC Garage Door reserves the right to substitute equivalent-quality parts when necessary, at equivalent or better quality standards.
Scheduling & Appointments
How to Schedule
Appointments may be scheduled by calling our office at (202) 455-4288, submitting the service request form on our website, or emailing us at office@dcgaragedoorsrv.com. Appointment availability is based on technician scheduling and geographic location.
Appointment Confirmation
All scheduled appointments will be confirmed by our team. We will provide a service window (e.g., a 2–4 hour arrival window) and will contact you prior to arrival. Confirmation may be via phone call, email, or SMS depending on the contact information you provide.
Access Requirement
A responsible adult (18 years of age or older) must be present at the property at the time of service. If no authorized adult is present when our technician arrives, the appointment may be rescheduled and a service call fee may apply.
Same-Day & Emergency Service
We offer same-day service for emergency repairs whenever technician availability permits. Same-day and emergency service is available 24/7 but cannot be guaranteed. We will make every reasonable effort to accommodate urgent requests promptly.
Cancellation & Rescheduling Policy
Cancellation by Customer
We understand that plans change. Customers who need to cancel or reschedule a non-emergency appointment are asked to notify us at least 4 hours before the scheduled appointment window by calling (202) 455-4288 or emailing office@dcgaragedoorsrv.com.
Late Cancellations & No-Shows
Cancellations made less than 4 hours before the appointment, or where the customer is not present when the technician arrives, may result in a service call fee to cover travel time and scheduling costs. This fee will be disclosed at the time of scheduling for any service where it may apply.
Cancellation by DC Garage Door
We reserve the right to cancel or reschedule appointments due to technician unavailability, severe weather, safety concerns, or circumstances beyond our control. In such cases, we will notify you as promptly as possible and offer an alternative appointment at no additional charge.
Parts Ordered in Advance
If parts have been specially ordered or procured for your scheduled service and you cancel, you may be responsible for the cost of those parts if they are non-returnable, non-stock items. We will inform you of any such items before ordering.
Payment Terms
When Payment Is Due
Payment for services is due upon completion of the work, unless a separate written arrangement has been made in advance. By authorizing work to begin, you agree to pay the full confirmed amount upon completion.
Accepted Payment Methods
We accept the following forms of payment:
- Major credit cards (Visa, MasterCard, American Express, Discover)
- Debit cards
- Cash
- Approved electronic payment methods
- Check (for commercial accounts only, with prior approval)
Deposits for Custom or Large Orders
For custom garage door installations or large commercial projects, a deposit of up to 50% of the estimated project cost may be required before work begins or materials are ordered. Deposit amounts will be disclosed and agreed upon in writing before any work commences.
Non-Payment & Collection
Amounts not paid within 30 days of the invoice date may be subject to late payment fees and collection proceedings. DC Garage Door reserves the right to pursue all available legal remedies to recover outstanding amounts, including reasonable attorneys’ fees and collection costs to the extent permitted by applicable law.
Disputed Charges
If you believe an invoice is incorrect, please contact us within 10 days of receiving it. We will investigate and resolve all legitimate billing disputes in good faith.
Warranty & Satisfaction Guarantee
Workmanship Warranty
DC Garage Door warrants all labor and workmanship performed by our technicians against defects for a period of 30 days from the date of service completion, unless a longer warranty period is separately specified in writing at the time of service. If a defect in workmanship is identified within this period, we will return and correct the issue at no additional labor charge.
Parts & Materials Warranty
Parts and materials installed by DC Garage Door are subject to the manufacturer’s warranty for those specific components. Manufacturer warranty terms vary by product and brand. We will provide available manufacturer warranty information upon request. Our labor warranty and manufacturer parts warranties are independent of one another.
Warranty Exclusions
Our workmanship warranty does not cover:
- Damage caused by misuse, abuse, neglect, or improper operation by the customer or third parties;
- Normal wear and tear;
- Damage from acts of nature (storms, flooding, extreme temperatures, etc.);
- Damage caused by unauthorized repairs or modifications made after our service;
- Pre-existing conditions not addressed during the original service;
- Cosmetic damage that does not affect functionality.
100% Satisfaction Commitment
We are committed to your complete satisfaction. If you are not satisfied with our work, please contact us within 30 days of service completion and we will work with you to resolve the issue promptly and fairly.
Limitation of Liability
Cap on Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DC GARAGE DOOR’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS, OUR SERVICES, OR YOUR USE OF THIS WEBSITE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO DC GARAGE DOOR FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).
Exclusion of Consequential Damages
IN NO EVENT SHALL DC GARAGE DOOR, ITS MEMBERS, EMPLOYEES, CONTRACTORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, PROPERTY DAMAGE BEYOND WHAT IS DIRECTLY CAUSED BY OUR NEGLIGENCE, OR PERSONAL INJURY NOT DIRECTLY CAUSED BY OUR NEGLIGENCE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Pre-Existing Conditions
DC Garage Door is not liable for damage or issues arising from pre-existing conditions of the garage door, structure, electrical system, or surrounding property that were not disclosed to or reasonably observable by our technician at the time of service.
Force Majeure
DC Garage Door shall not be liable for any delay or failure to perform our obligations under these Terms to the extent caused by circumstances beyond our reasonable control, including but not limited to acts of God, severe weather, natural disasters, power outages, labor shortages, supply chain disruptions, or government actions.
Property Access & Safety
Authorization to Access
By scheduling service, you authorize DC Garage Door technicians to access the relevant areas of your property that are necessary to perform the requested services. You represent that you have the legal authority to grant this access, whether as the property owner or an authorized representative of the property owner.
Safe Working Environment
You agree to provide a reasonably safe working environment for our technicians. This includes ensuring the area around the garage door is clear of vehicles, obstacles, people, and pets prior to and during service. DC Garage Door reserves the right to decline or suspend work if conditions are deemed unsafe.
Children & Pets
For the safety of your family and our technicians, please keep children and pets away from the work area during all garage door service visits. Garage doors and related components can pose serious safety hazards.
Property Conditions
Our technicians will take reasonable precautions to avoid damage to your property. However, where pre-existing structural issues (e.g., rotted wood framing, damaged drywall, deteriorated concrete) exist, work on or near those areas may disturb them. We are not responsible for pre-existing conditions or consequential cosmetic damage incidental to accessing deteriorated structures.
Hazardous Conditions
If our technician identifies conditions that present an imminent safety hazard (such as severely compromised springs, frayed cables, or structural instability), they may recommend that the garage door not be operated until repairs are completed. DC Garage Door is not liable for injuries or damages that occur if a customer continues to operate a garage door against our safety recommendation.
Website Use & Acceptable Use
Permitted Use
The website at dcgaragedoorsrv.com is provided for informational purposes and to facilitate communication with DC Garage Door regarding our services. You may use this website for lawful purposes only.
Prohibited Activities
You agree not to:
- Use the website in any way that violates applicable local, state, federal, or international laws or regulations;
- Transmit any unsolicited or unauthorized advertising or promotional material (spam);
- Attempt to gain unauthorized access to any portion of the website or its related systems;
- Introduce any viruses, malware, or other harmful code;
- Scrape, harvest, or collect data from the website without our prior written consent;
- Use automated tools to access or interact with the website;
- Engage in any conduct that restricts or inhibits anyone’s use of the website;
- Impersonate DC Garage Door or any of its employees or agents.
Website Accuracy
While we strive to keep the information on our website current and accurate, we make no representations or warranties about the completeness, accuracy, reliability, or availability of any information, products, or services described on the site. Pricing, availability, service areas, and other details are subject to change without notice.
Website Availability
We do not guarantee that the website will always be available or uninterrupted. We may suspend, withdraw, or restrict access to the website at any time without notice for business or operational reasons.
Google Ads, Advertising & Verification Compliance
Our Advertising Practices
DC Garage Door uses Google Ads (Search, Display, Local Services Ads) to reach potential customers in our service area. Our advertisements are truthful, accurate, and comply with Google’s advertising policies. We advertise under the legal name MidAtlantic Handyman Services MD, LLC DBA DC Garage Door.
Ad Content Accuracy
All claims made in our advertisements — including service offerings, pricing ranges, response times, and availability — reflect our genuine business practices. Any promotional offers advertised are valid for the advertised period and subject to availability. We do not engage in deceptive, misleading, or bait-and-switch advertising practices.
Landing Pages
Our advertisement landing pages accurately reflect the services described in the associated ads and comply with Google’s landing page policies. Users who arrive on our website via an ad will find content that is directly relevant to the ad they clicked.
Click Fraud & Invalid Clicks
DC Garage Door prohibits and does not engage in click fraud, invalid clicks, or any manipulation of advertising metrics. We use Google’s conversion tracking tools solely for legitimate measurement of ad performance.
Remarketing
We may use Google Remarketing to display ads to previous visitors of our website. These ads are served in compliance with Google’s policies and users may opt out via Google Ad Settings at adssettings.google.com.
Google’s Policies
Our advertising practices are governed by Google’s Advertising Policies and our use of Google services is subject to Google’s Terms of Service. See our Privacy Policy for details on how advertising data is collected and used.
Intellectual Property
Ownership
All content on the dcgaragedoorsrv.com website — including but not limited to text, images, photographs, graphics, logos, icons, videos, audio clips, data compilations, and software — is the property of MidAtlantic Handyman Services MD, LLC DBA DC Garage Door or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.
Limited License to Use
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the website for personal, non-commercial purposes only. This license does not include the right to:
- Download or copy our content for commercial use;
- Republish, redistribute, or sublicense any material from this website;
- Modify, translate, or create derivative works from our content;
- Use our trademarks, service marks, logos, or trade names without our prior written consent;
- Frame or deep-link to any portion of this website without our written permission.
User-Submitted Content
If you submit any content to us — such as photos of your garage door, reviews, or testimonials — you grant DC Garage Door a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in connection with our business and marketing, including on our website and social media platforms. You represent that you own or have the rights to submit such content.
Trademarks
Brand names referenced on our website, including Clopay®, Amarr®, Wayne Dalton®, LiftMaster®, Chamberlain®, and Craftsman®, are trademarks of their respective owners. References to these brands are for identification and informational purposes only and do not imply endorsement by those brand owners.
SMS, Text Messages & Communications Consent
Appointment & Service Communications
By providing your phone number and scheduling a service, you consent to receive informational SMS text messages from DC Garage Door related to your appointment, including confirmations, reminders, technician arrival notifications, and service updates. These are transactional messages necessary to fulfill your service request.
Marketing Communications
With your separate consent, we may send promotional SMS messages about special offers, seasonal service reminders, and maintenance tips. You may opt in to marketing messages at any time and withdraw consent at any time by replying STOP to any message or contacting us directly.
Opt-Out Instructions
- To stop all SMS messages: Reply STOP to any text message from us.
- For help: Reply HELP or contact us at (202) 455-4288.
- Message and data rates may apply. Message frequency varies.
- Opting out of marketing messages will not affect your ability to receive service-related communications.
Email Communications
By providing your email address, you consent to receive service-related emails including quotes, invoices, appointment confirmations, and follow-up communications. You may unsubscribe from marketing emails at any time by clicking “Unsubscribe” in any email or by contacting us at office@dcgaragedoorsrv.com.
Disclaimer of Warranties
THE WEBSITE AND ALL INFORMATION, CONTENT, AND SERVICES PROVIDED THROUGH IT ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DC GARAGE DOOR EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
- IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE;
- WARRANTIES OF TITLE OR NON-INFRINGEMENT;
- WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES;
- WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY INFORMATION ON THE WEBSITE.
This disclaimer of warranties does not affect the workmanship warranty on services provided, which is addressed separately in Section 8 of these Terms.
Indemnification
You agree to defend, indemnify, and hold harmless DC Garage Door, MidAtlantic Handyman Services MD, LLC, and their respective members, managers, officers, employees, contractors, agents, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
- Your breach of these Terms;
- Your violation of any applicable law, regulation, or third-party right;
- Your misrepresentation of your authority to authorize work or access to property;
- Content you submit to us that infringes any intellectual property right or violates any law;
- Your use of the website in violation of these Terms;
- Any negligent, reckless, or willful acts or omissions by you or persons under your control that contribute to injury or damage during a service visit.
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.
Governing Law, Jurisdiction & Dispute Resolution
Governing Law
These Terms and any disputes arising out of or related to them or our services shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law principles. To the extent any matter involves services performed in the District of Columbia or Virginia, applicable local laws of those jurisdictions may also apply.
Jurisdiction
You agree that any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the state or federal courts located in Montgomery County, Maryland or the District of Columbia. You hereby consent to the personal jurisdiction and venue of such courts.
Informal Dispute Resolution
Before initiating any legal proceeding, we strongly encourage you to first contact us to attempt to resolve any dispute informally. Please reach out to us at office@dcgaragedoorsrv.com or (202) 455-4288 with a written description of your complaint. We will make a good-faith effort to resolve complaints within 30 days.
Small Claims Court
Notwithstanding the above, either party may bring claims in small claims court if the claims qualify under the jurisdictional requirements of the applicable small claims court.
Waiver of Class Action
To the fullest extent permitted by law, you and DC Garage Door each agree to resolve any disputes on an individual basis only, and not as part of any class, consolidated, or representative action.
Time Limitation on Claims
Any claim arising from or related to these Terms or our services must be brought within one (1) year after the cause of action accrues. Claims not brought within this period are permanently barred.
Privacy Policy
Your use of our website and services is also subject to our Privacy Policy, which is incorporated into these Terms by this reference. Our Privacy Policy describes how we collect, use, share, and protect your personal information, including our use of Google Ads, Google Analytics, and cookies.
Please review our Privacy Policy at: dcgaragedoorsrv.com/privacy-policy/
By using our website or services, you also agree to the terms of our Privacy Policy. If you do not agree to our Privacy Policy, please do not use our website or services.
Third-Party Links & Services
Our website may contain links to third-party websites, including but not limited to Google Maps, Facebook, Instagram, manufacturer websites, and financing partner pages. These links are provided for convenience only. DC Garage Door does not control, endorse, or assume any responsibility for the content, privacy practices, or terms of any third-party website.
We are not responsible for the accuracy, legality, or availability of third-party content. Your interaction with third-party websites is governed by those websites’ own terms and privacy policies. We encourage you to review those policies before engaging with any third-party site.
The presence of a link to a third-party website does not constitute a recommendation, endorsement, or sponsorship by DC Garage Door of that site or its products and services.
Changes to These Terms
DC Garage Door reserves the right to update, modify, or replace these Terms and Conditions at any time at our sole discretion. When material changes are made, we will:
- Update the “Last Updated” date at the top of this page;
- Post the revised Terms prominently on our website; and
- Where required by law, provide additional notice to affected customers.
Your continued use of our website or services after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of our website and services and contact us to exercise any applicable rights.
We recommend reviewing these Terms periodically to stay informed of any updates. The most current version will always be available at dcgaragedoorsrv.com/terms-and-conditions/.
Contact Us
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us using any of the following methods:
📍 Address: 11202 Healy Street, Silver Spring, MD
📞 Phone: (202) 455-4288 — 24/7 Emergency Line
✉️ Email: office@dcgaragedoorsrv.com
🌐 Website: dcgaragedoorsrv.com
Business Hours: Monday – Sunday, 24/7 for emergencies | Office: 8:00 AM – 6:00 PM (Mon–Sat)
We aim to respond to all written inquiries within 2 business days. For urgent service needs, please call us directly at (202) 455-4288.
These Terms and Conditions were last reviewed and updated on May 23, 2026. These Terms supersede all prior versions and constitute the entire agreement between you and DC Garage Door with respect to your use of our website and services, except as otherwise expressly agreed in writing.